Setting up your Tenovi device is simple
Step 1: Set up your device
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn red, move the gateway close to a window and try again.
- Open the lid on the back side of the blood pressure unit and insert the batteries.
- Connect the cuff to the left side of the blood pressure monitor.
- Fasten the cuff to your upper arm, onto bare skin, and position the artery symbol over the main artery on the inside of your arm. The artery symbol should be 1 inch away from your elbow crease. Sit comfortably with your tested arm resting on a flat surface at the same level as your heart. Make sure you have your palm facing upwards and take 5-6 deep breaths.
- Press the start/stop button to take a measurement.
- Wait for the gateway to beep before removing. The LED ring should turn green indicating that your measurement was successfully transmitted.
- The gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn Red, move the gateway close to a window and try again.
- Open the lid on the back side of the scale and insert the batteries. Place the scale on a hard, even surface.
- Step on the glass platform and remain still. You should see the stabilized measurement flash.
- Wait for the gateway to beep before stepping off. The LED ring should turn green indicating that your measurement was successfully transmitted.
- The gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn Red, move the gateway close to a window and try again.
- Open the lid on the back side of the glucometer and insert the batteries.
- Insert a new disposable lancet firmly into the lancet receptacle and take a blood sample. Now, insert a test strip with the contact bars facing upwards in the meter’s test strip port.
- Apply the blood sample to the narrow end of the test strip. The screen will count down and then show your blood glucose value.
- Remove the test strip from the Glucometer unit. The Tenovi Gateway should beep and the LED ring should turn green indicating that your measurement was successfully transmitted.
- The gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn Red, move the gateway close to a window and try again.
- Open the lid on the back side of the pulse oximeter and insert the batteries.
- Insert one finger into the oximeter as far as possible. Your fingernail should be on the same side as the pulse oximeter screen. Now press the power button to turn on the device.
- Wait for 20 seconds or until you hear a beep from the gateway. Then take the pulse oximeter off of your finger.
- The Tenovi Gateway LED ring will turn Green indicating that your measurement was successfully transmitted.
- The gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn Red, move the gateway close to a window and try again.
- Open the lid on the back side of the peak flow meter and insert the batteries.
- Press the power button until you see the letters “go”. Wait for the gateway LED to flash yellow.
- Stand up straight. Put the mouthpiece on your mouth. Take a deep breath filling your lungs completely. Blow out as hard and fast as possible. Repeat the steps above as directed by your healthcare provider.
- The Tenovi Gateway should beep and the LED ring should turn green indicating that your measurement was successfully transmitted. The gateway LED will turn red every morning.
- Take the measurement as often as it is advised by your health provider.
- Plug the power cord into the backside of the Tenovi gateway and the other side into an outlet.
- The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network. The LED ring will turn red when the gateway successfully connects to a network.
- If the LED ring does not turn red, move the gateway close to a window and try again.
- Open the lid on the front side of the thermometer and insert the batteries.
- Stand within 10 feet of the gateway and press the blue button on the thermometer.
- The Gateway will beep, and the LED ring will flash yellow.
- Point the thermometer to the center of your forehead, and press the blue button.
- The Tenovi gateway should beep and the LED ring should turn green, indicating that your measurement was successfully transmitted.
- The Gateway LED will turn red every morning.
- Take the measurement as often as it is advised by your health provider.
- Plug the power cord into the backside of the Tenovi gateway and the other side into an outlet.
- The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network. The LED ring will turn red when the gateway successfully connects to a network.
- If the LED ring does not turn red, move the gateway close to a window and try again.
- Open the Tenovi Watch box and remove the contents.
- Plug the included USB charging cable into a USB adapter or to a USB port on your computer.
- Place the two charging pins on the watch on top of the charging pins on the base of the charging cradle. And charge for at least one hour.
- Next, place and adjust the watch around your wrist.
- The main screen on the watch will display your step goal and the number of steps taken each day.
- Do your best to complete the assigned goal each day.
- The watch will connect to the gateway and offload all of your data once per day, whenever you are within 30 feet of the gateway between the hours of 10 AM and midnight.
- While connected, the gateway LED will briefly spin yellow, then beep, and switch from red to green. This signals that your health data from the previous day has been sent to the gateway.
- Take the measurement as often as it is advised by your health provider.
- Open the lid on the backside of the cellular blood pressure unit and insert the batteries.
- Connect the cuff to the left side of the blood pressure monitor.
- Fasten the cuff to your upper arm onto bare skin and position the artery symbol over the main artery on the inside of your arm.
- The artery symbol should be a half-inch away from your elbow crease.
- Sit comfortably with your tested arm resting on a flat surface at the same level as your heart, with your palm facing upwards. Take five to six deep breaths.
- Press the start-stop button to take a measurement.
- Take one measurement once per day unless otherwise advised by your health provider.
- Open the Tenovi cellular scale box and remove the contents.
- Open the lid on the backside of the scale and insert the batteries.
- Place the scale on a hard even surface. Step on the platform, and remain still.
- When the measurement concludes, the display flashes twice, and the results are shown on the display.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the backside of the Tenovi Gateway and the other side into the outlet.
- The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn red when the gateway has successfully connected to a network.
- If the LED ring does not turn red, move the gateway close to a window and try again.Next, open the Trividia Glucometer box and remove the contents.
- Open the lid on the backside of the glucometer and insert the battery.
- Insert a new disposable Lancet firmly into the lancet receptacle.
- Insert a new disposable Lancet firmly into the lancet receptacle.
- Now insert a test strip with the contact bars facing upwards in the meters test strip port.
- Apply the blood sample to the narrow end of the test strip.
- When the measurement concludes, the results are shown on the display.
- Remove the test strip from the glucometer unit and the screen will turn off.
- Stand within 10 feet of the gateway and press the power button on top of the glucometer to transmit the reading to the gateway.
- The LED ring will turn green when then the measurement has been successfully transmitted. The Gateway LED will turn back to red every morning.
- If you take readings while away from the gateway press the power button the next time you are close to the gateway to transmit all of the readings.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the backside of the Tenovi gateway and the other side into an outlet.
- The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn red when the Gateway has successfully connected to a network.
- If the LED ring does not turn red, move the gateway close to a window and try again.
- Open the lid on the backside of the blood pressure unit and insert the batteries.
- Connect the cuff to the left side of the blood pressure monitor.
- Fasten the cuff to your upper arm onto bare skin and position the artery symbol over the main artery on the inside of your arm.
- The artery symbol should be a half-inch away from your elbow crease.
- Sit comfortably with your tested arm resting on a flat surface at the same level as your heart, with your palm facing upwards. Take five to six deep breaths.
- Press the start-stop button to take a measurement.
- Wait for the gateway to beep before removing.
- The LED ring should turn green indicating that your measurement was successfully transmitted.
- If you take readings while away from the gateway press the power button the next time you are close to the gateway to transmit all of the readings.
- The Gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
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- Plug the power cord into the backside of the Tenovi gateway and the other side into an outlet.
- The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn red when the Gateway has successfully connected to a network.
- If the LED ring does not turn red, move the gateway close to a window and try again.
- Open the lid on the backside of the blood pressure unit and insert the batteries.
- Sit comfortably in a chair keeping your back straight and your feet flat on the floor.
- Place the cuff on your left wrist half an inch below your wrist bone.
- Place your elbow on a table to support your arm. Raise your wrist off the table so it is at the same level as your heart.
- Press the start/stop button once.
- The blue indicator light will appear when your wrist is at the correct height.
- Relax your wrist and hand. Do not bend your wrist back, clench your fist, or bend your wrist forward.
- Remain still until the cuff deflates, and your results are displayed.
- Wait for the gateway to beep before removing.
- The LED ring should turn green indicating that your measurement was successfully transmitted.
- If you take readings while away from the gateway press the power button the next time you are close to the gateway to transmit all of the readings.
- The Gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
- Plug the power cord into the back side of the Tenovi Gateway and the other side into an outlet. The LED ring will pulse purple for up to 10 minutes while it connects to a cellular network.
- The LED ring will turn Red when the Gateway has successfully connected to a network. If the LED ring does not turn Red, move the gateway close to a window and try again.
- Open the lid on the back side of the scale and pull the paper tab.
- Place the scale on a hard, even surface. Step on the glass platform and remain still. You should see the stabilized measurement flash.
- Wait for the gateway to beep before stepping off. The LED ring should turn green indicating that your measurement was successfully transmitted.
- The gateway LED will turn red every morning.
- Take one measurement once per day unless otherwise advised by your health provider.
Step 2: Troubleshoot if you have an issue
If the gateway continues to flash purple for more than 10 minutes or goes to flashing blue after 3 or more minutes, you most likely have a bad cell signal.
a. Move the gateway to a window in one room of the house and plug it in. If it continues to flash purple or blue for 5+ minutes, try a window on the other side of the house.
b. If the issue is not resolved, go on the app store and download “Tenovi Gateway App” on iOS or Android. This is an extremely simple app that will offload all of the data, even if the gateway can not send data. Note: The gateway can store up to 1 year of data, so you the user only need to offload the data as frequently as their care management team would like (ie. once per month).
c. Open the app, and click the “Sync!” button. This will convert your gateway into “Bluetooth Mode”. The LED on the gateway should turn red. Note: Make sure the patient has Bluetooth enabled on their phone.
d. Take a measurement, your gateway should beep when you finish taking your measurement. Then click the “Sync!” button each time you would like to send your data over.
Check to see if there is more than one Tenovi Gateway within 45 feet.
a. If yes, you must put all gateways into Whitelist mode.
b. Unplug all other gateways
c. Press and hold the button on the gateway until you see a pulsing white light.
d. Place the device that you want to whitelist within 1 foot of the gateway (as close as possible) and take a measurement
e. The pulsing light should go away. Take another measurement. Confirm the LED light turns green.
f. Repeat these steps for any other gateway in the area. All Tenovi gateways in the area must be in whitelist mode to operate correctly.
If there are multiple gateways in the area, you must put all gateways into Whitelist mode. This mode ensures that the desired device communicates with the desired gateway. To do this, follow the steps below:
a. Unplug all gateways except for the one you would like to put into Whitelist mode.
b. Press and hold the button on the gateway until you see a pulsing white light.
c. Place the devices that you want to whitelist within 1 foot of the gateway (as close as possible) and take a measurement.
d. The pulsing light should go away. Take another measurement. Confirm the LED light turns green.
e. Repeat these steps for any other gateway in the area. All Tenovi gateways in the area must be in whitelist mode to operate correctly.
What is an “E1” message on the BPM unit?
Error 1 means the cuff is either not wrapped or wrapped incorrectly or the cuff air plug is loose. Refasten the cuff. Insert air tube plug correctly and measure again.
What is an “E2” message on the BPM unit?
Error 2 means the excessive body motion or weak pulse detected during the measuring. Relax for 5 minutes. Keep still and measure again.
What is an “E3” message on the BPM unit?
Error 3 means pulse is not detected during the mesaurement. Loosen clothing on the arm and repeat the measurement.
What is an “E4” message on the BPM unit?
Error 4 means the measurement has failed. Relax for 5 minutes. Repeat the measurement.
What is an “EEx” message on the BPM unit?
Error EEx means hardware error. Turn off the monitor and measure again. If “EEx” still appears, please contact Tenovi Support at (866) 207-5394 Monday – Friday, 6 am-5 pm PST.
What is an “Err & Usb” message on the BPM unit?
Error Err & Usb means adapter error and the voltage is either too high or too low. Replace with the authorized adapter. What is an “Out” message on the BPM unit?
Error out means out of range measurement. Relax for a moment. Refasten the cuff and then measure again. If the error persists, contact your physician.
What is an “E1” message on the BGM unit?
Error 1 means a used test strip was inserted. Repeat the measurement with a new test strip.
What is an “E2” message on the BGM unit?
Error 2 means the blood sample or test solution was applied before the blood sample icon appeared on the device. Repeat the measurement with a new test strip and wait until the icon appears before applying the blood sample or control solution.
What is an “E3” message on the BGM unit?
Error 3 means the temperature during the test was above or below the operating range. Move to an area where the temperature is within the operating range (42.8-111.2 °F/ 6-44C). Repeat the test once the meter and test strips have reached the operating range,
What is an “E4” message on the BGM unit?
Error 4 means the blood sample has insufficient volume. Repeat the test with a new test strip.
What is an “E5” message on the BGM unit?
Error 5 means the wrong blood glucose test strip was used. Repeat the test with a Tenovi test strip.
What is an “E6” message on the BGM unit?
Error 6 means there is a problem with the device. Do not use the meter. Instead, contact Tenovi Support at (866) 207-5394 Monday – Friday, 6 am-5 pm PST.
What is an “E7” message on the BGM unit?
Error 7 means connectivity error. Contact Tenovi Support at (866) 207-5394 Monday – Friday, 6 am-5 pm PST.
What is an “E8” message on the BGM unit?
Error 8 means an electronic error occurred during the test. Repeat the test with a new test strip.
What is an “Er1” message on the thermometer?
Error 1 means the ambient temperature is higher than 40°C (104°F) or lower than 10°C (50°F). Keep the thermometer under room temperature for more than 30 minutes prior to use.
What is an “ErC” message on the thermometer?
Error C means data is being read from or written to memory or temperature correction is not complete. Wait 5 minutes and measure again.
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