To meet healthcare’s demand for smarter, scalable, and more reliable remote monitoring solutions, Tenovi is expanding our customer success and commercial teams. Four new team members are joining our mission to deliver the high-touch, high-impact support that defines the Tenovi experience. Together with our team of remote health leaders, Tenovi is helping healthcare organizations unlock preventive care for the 150 million Americans living with chronic conditions.
Tenovi, Remote Monitoring Solutions with Purpose
World-class technology is only as powerful as the people behind it. Our customer success team is built to create tailored, repeatable frameworks for every partner relationship, from FQHCs to value-based care organizations to channel partners.
Customer segmentation is an operational strategy, and we’ve made big moves to continue raising the bar. The Tenovi customer journey is tailor-made with playbooks, KPIs, and communication cadences that meet the needs of each customer segment, so every touchpoint and remote patient monitoring solution delivers value.
Investing in Customer Success
Chris Basil, who joined Tenovi just six months ago, has been instrumental in building the backbone of our customer success programs by aligning service tiers with outcomes, and creating structure that scales. This expansion ensures Tenovi continues delivering on our clients’ success from first call to full deployment and beyond.
Chris welcomes direct reports Tanya Mena and Lila Toomey to his team.
Welcome Tanya Mena, Customer Support Analyst
Tanya Mena joins Tenovi with a strong background in operational excellence and support leadership. Her experience streamlining support operations for multi-site teams makes her a perfect fit for Tenovi’s scale and service-driven culture.
Welcome Lila Toomey, Senior Customer Success Manager
Lila Toomey brings a decade of healthcare SaaS experience and a customer-first mindset to Tenovi. Her focus will be on strategic implementation, proactive engagement, and driving clinical and financial success for our provider partners.
Strategic Remote Monitoring Solutions Sales Expansion
Growth is both metric and responsibility. That is why as Tenovi grows, we’re growing strategically. The Tenovi approach is about developing remote monitoring solutions for real workflows in fee-for-service driven programs to outcome-focused health systems.
To support this mission, Tenovi is excited to welcome Brandon Haag and Jackson Williams to our team. Both Brandon and Jackson report to Jay Lenick, Tenovi’s chief revenue officer. Jay has led Tenovi’s commercial growth for over two years, bringing a steady, data-driven approach to remote monitoring solutions, programs and market expansion.
Welcome Brandon Haag, Vice President of RTM Solutions
Brandon Haag brings over 15 years of healthcare experience across strategic partnerships, payer models, and remote monitoring solutions. He joins Tenovi to lead go-to-market efforts for remote therapeutic monitoring (RTM). Brandon’s mission is to help partners reduce readmissions, increase medication adherence, and meet the demands of evolving initiatives in value-based care.
Welcome Jackson Williams, Sales Development Representative
Jackson Williams adds energy and precision to our front-line conversations. He helps organizations quickly identify how Tenovi’s remote monitoring solutions fit into their broader goals. His approach is grounded, responsive, and built around understanding what challenges health teams face and how Tenovi may be able to help.
Remote Monitoring Solutions & the Tenovi Difference
With 20M+ physiological measurements collected in 2024 alone, Tenovi is setting the pace for remote monitoring solutions that scale, flex, and deliver across software platforms, care teams, and clinical conditions. With this expanded team in place, Tenovi is better positioned than ever to support:
- Health systems expanding value-based care programs
- RPM channel partners deploying integrated RPM platforms
- Pharmacy and care management companies using RTM to support adherence and outcomes.
- FQHCs and RHCs adopting remote monitoring solutions for chronic care management.
- Payers looking to improve population health and reduce costs through preventive remote monitoring initiatives.
At Tenovi, we’re building a team of leaders in connected care. And we’re just getting started. Ready to learn how Tenovi’s commercial team can support your RPM or RTM programs?
Schedule a meeting today.
